Refund Policy
We offer a 100 night guarantee, so you can try Brendol with confidence. You have 100 nights from the date you receive your order to request a refund.
To request a refund, contact us at hey@brendol.com.
If your refund request is accepted, we will provide return instructions and process the refund back to your original payment method once the item has been received.
You can always contact us with any refund questions at hey@brendol.com.
Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions and non-returnable items
Products should be returned in a clean and hygienic condition. For hygiene and product safety reasons, we are unable to accept returns of items that are soiled, stained, damaged, or show signs of misuse beyond normal trial use. Gift cards are not eligible for return.
If you have any questions about your specific order, contact us at hey@brendol.com.
Exchanges
We offer free exchanges with no handling fee. Price differences apply if you exchange for a higher value product.
European Union 14 day cooling off period
If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. This statutory right applies in addition to our 100 night guarantee.
Items returned under the cooling off period should be in the condition you received them, with any original packaging where reasonably possible. You may inspect and try the product as you would in a shop. Proof of purchase is required.
Refunds
Once we have received and reviewed your return, we will let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please keep in mind that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at hey@brendol.com.
Cancellations
We are unable to cancel orders once they have been processed. If your order has not yet been dispatched, contact us at hey@brendol.com as soon as possible and we will do what we can.
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